Atlantic Canada Opportunities Agency
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Frequently Asked Questions (FAQs)

Can I submit an informal request for information?
How can I access government information under the Access to Information Act? 
What information is accessible under the Access to Information Act
How can I access my personal information under the Privacy Act?
When can I expect a response to my request submitted under the Access to Information Act or the Privacy Act?
Can personal information be released? 
Can I complain under the Access to Information Act or Privacy Act?

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Can I submit an informal request for information?

Any individual can submit an informal request by email when the requested information is not subject to any exemptions under the Access to Information Act or the Privacy Act.

How can I access information under the Access to Information Act? 

A request for information pursuant to the Access to Information Act must be submitted in writing clearly explaining what records are requested. The Access to Information Request Form may be used or a straightforward letter accompanied by a $5.00 cheque or money order made payable to the Receiver General for Canada to cover the application fee. Forward your request to:

Director/Coordinator
Access to Information and Privacy Directorate
Atlantic Canada Opportunities Agency
Head Office, Blue Cross Centre
644 Main Street, P.O. Box 6051
Moncton, New Brunswick
E1C 9J8
(Courier Address: E1C 1E2) 

ACOA.atip-aiprp.APECA@canada.ca  
506-851-6203 or 1-800-561-7862

What information is accessible under the Access to Information Act? 

All information in records, regardless of the format, held under the control of the Agency are accessible under the Access to Information Act. There are two exceptions: documents that are published or available for purchase and confidences of the Queen's Privy Council. Both are excluded and, therefore, are not subject to the Act. With respect to information contained in all other types of records, it may be subject to specific and limited exemptions (e.g. personal information, third-party confidential, solicitor–client privilege, etc.).

How can I access my personal information under the Privacy Act? 

The Personal Information Request Form may be used or a straightforward letter clearly identifying the information you are seeking. Forward your request to:

Director/Coordinator
Access to Information and Privacy Directorate
Atlantic Canada Opportunities Agency
Head Office, Blue Cross Centre
644 Main Street, P.O. Box 6051
Moncton, New Brunswick
E1C 9J8
(Courier Address: E1C 1E2)

When can I expect a response to my request submitted under the Access to Information Act or the Privacy Act? 

Both Acts allow for a legal response time of 30 calendar days from the date of receipt of an official request. The Acts also allow for legal extensions to this first 30 calendar-day response time.

The Privacy Act provides for one legal extension of no more than 30 days, which means the Agency may take up to 60 days to provide you with a response. The Access to Information Act also provides for a legal extension to the response time for reasons such as the volume of requests and consultations with other parties. You will be notified should an extension to the response time be required under either Act.

Can personal information be released? 

The Privacy Act sets out the rules governing the collection, retention and disposal of personal information. It also provides a use and disclosure code for the protection of this information. This code stipulates the criteria under which information can be disclosed, including for what purposes and to whom it may be disclosed.

Personal information about an individual can be disclosed to someone else if the information is publicly available, with the consent of the individual to whom it relates, or in accordance with section 8 of the Privacy Act.

Can I complain under the Access to Information Act or the Privacy Act? 

You may lodge a complaint with the Office of the Information Commissioner about any matter related to the administration of the Access to Information Act following submission of a formal request. For example, your complaint may involve exemptions applied, delays in providing a response, fee assessed, etc. A complaint must be made within one year from the date the Agency received your written request. Complaints must be submitted in writing to:

Office of the Information Commissioner of Canada 
30 Victoria Street 
Gatineau, Quebec K1A 1H3

Tel.: 1-800-267-0441
Fax: 819-994-1768
Web site: http://www.oic-ci.gc.ca/eng/

If you believe that ACOA has not respected your privacy rights, you may submit a complaint in writing to:

Office of the Privacy Commissioner of Canada 
30 Victoria Street
Gatineau, Quebec K1A 1H3

Tel.: 819-994-5444 or 1-800-282-1376
Fax: 819-994-5424
Web site: http://www.priv.gc.ca/en