ACOA's social media accounts are a great way to interact with the Agency and learn more about what we have to offer. Below are some guidelines on what to expect when it comes to interacting with ACOA on social media.
By “following”, “favouriting”, “liking” or “subscribing” to ACOA’s social media accounts, you can expect to see information about the programs and services ACOA provides. ACOA only monitors and updates its social media accounts during regular business hours. Please note that social media platforms managed by third parties may be subject to downtime not within the Agency’s control.
When ACOA “follows”, “favourites”, “likes” or “subscribes” to another social media account it does not imply an endorsement of that account, channel, page or site, and neither does sharing (retweeting, reposting or linking to) content from another user. The views of users commenting on ACOA’s social media accounts do not necessarily represent the views of the Agency or the Government of Canada.
ACOA reserves the right to re-tweet, like or share content that is posted by public users, such as material posted by other Government of Canada social media accounts, relevant research findings, statistics, events and useful links.
ACOA also welcomes questions, comments, feedback, support and ideas. Users should be aware that ACOA monitors and moderates comments related to the Agency in the public domain to ensure a respectful and constructive on-line dialogue.
ACOA reserves the right to edit, hide, or remove comments that:
- contain personal information or are contrary to the principles of the Canadian Charter of Rights and Freedoms;
- are accusing, racist, hateful, sexist, homophobic, slanderous, insulting, aggressive, coarse, violent, obscene, pornographic, offensive, rude, abusive, repetitive (spam), threatening, unintelligible, too off-topic, or not written in one of Canada’s official languages;
- are for advertising purposes or the promotion of labour or political organizations;
- or, that encourage illegal activity.
ACOA welcomes comments and questions about the content we post on social media channels. While we are not able to reply individually to all the messages received, they will be read, and emerging themes or helpful suggestions will be forwarded to the relevant personnel within the agency.
Many social media platforms have multiple language options and provide instructions on how to set your own language preferences. The Government of Canada respects the Official Languages Act and is committed to ensuring that information generated by all federal departments and agencies is available in both French and English in equal quality.
Through the very nature of social media, content will vary between ACOA’s English and French Twitter, YouTube and LinkedIn accounts, particularly related to messages and comments. Any tweets, retweets or posts that originate from ACOA will be made available in both official languages when it concerns both English and French communities. We encourage users to contribute in the official language of their choice.
Responses to Twitter direct messages or @replies, LinkedIn messages or comments and YouTube comments will be made in the official language of the user’s original post. If we think the response is a question of general public interest, we may also respond in both official languages.
ACOA’s social media accounts may post or display links or ads for websites that are not under our control. The Government of Canada is not responsible for the information found through these links or ads, nor does it endorse the sites or their content.
Although ACOA monitors and may keep a record of social media conversations (e.g. to assess pubic information needs), we do not retain records of any information such as usernames or handles that could serve to identify users.
For more information about our links to other websites, accessibility of third-party service providers, copyright and privacy please refer to our Important Notices.